Welcome to Wilson Bros Gardens Shop! We’re dedicated to bringing you the finest rare plants and premium garden specimens with exceptional care. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, feel free to contact our support team.

Product Questions

What types of plants do you offer?
We specialize in rare and premium plants, including Azaleas, Boxwood, Camellias, Clematis Vines, Eucalyptus Trees, Fragrant Plants, Gardenias, Groundcover Plants, Hydrangeas, Japanese Maple Trees, Magnolia Trees, Rare Conifers, Rare Flowering Plants, Rare Perennials, Rare Shrubs, Rare Trees, and Rare Vines. Each plant is carefully curated for health and vitality, making it a perfect addition to your garden sanctuary.
Are your plants healthy upon arrival?
Absolutely! Our horticulture experts meticulously select, hydrate, and package each plant with specialized materials to ensure it arrives in perfect condition. We include detailed care instructions to help your new plants thrive in your garden.
Do you offer advice for plant care?
Yes, every shipment comes with care instructions. We recommend having a prepared planting area and water ready upon arrival to give your plants immediate attention for optimal growth.

Shipping & Delivery

Where do you ship, and how long does delivery take?
We ship globally, except to Asia and select remote areas due to agricultural restrictions. Orders are processed within 1-2 business days from Pismo Beach, California. Delivery times vary:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch. Ideal for priority handling.
  • Free Shipping: Via EMS for orders of $50 or more, delivered in 15-25 days after dispatch. Perfect for budget-conscious gardeners.
Both options include tracking and careful handling to maintain plant health.
Can I track my order?
Yes, all shipments are trackable. You’ll receive tracking information via email once your order is dispatched, allowing you to monitor its journey to your doorstep.
What if my plants arrive damaged?
We take great care in packaging, but if any issues occur, please contact us within 15 days of receipt for assistance with returns or refunds. For details, see our Returns & Refunds section.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
How do I create an account?
Currently, we don’t require an account for purchases—you can checkout as a guest. However, we’re exploring account features for future updates to enhance your shopping experience.
Is my payment information safe?
Yes, we use encrypted payment processing to ensure your data is protected. We never store sensitive information on our servers.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt if plants are damaged or not as described. Please contact us at [email protected] to initiate the process. Note that plants must be in their original condition, and we may require photos for verification. Refunds are processed to the original payment method after inspection.
Do you offer exchanges?
Exchanges are handled on a case-by-case basis. Contact us, and we’ll work with you to find a suitable solution, such as replacing a damaged plant with a similar specimen.

General Inquiries

How can I contact customer service?
Reach us at [email protected] for any questions. Our team is here to help with orders, plant care tips, or general advice.
Do you ship year-round?
Yes, but we ship at optimal times for plant health, considering seasonal factors. In extreme weather, we may delay shipments to ensure your plants arrive safely.

Thank you for choosing Wilson Bros Gardens Shop to enrich your garden with nature’s finest. Happy gardening!