For Our Discerning Gardening Community
At Wilson Bros Gardens Shop, we understand that serious botanical collectors and passionate gardeners expect the highest quality in every rare plant. While we take meticulous care in selecting and shipping our specimens, we recognize that sometimes returns or exchanges may be necessary.

Our Commitment to Quality

Since our founding, Wilson Bros Gardens has cultivated trust alongside our rare plants. We stand behind the quality of every azalea, Japanese maple, camellia, and other premium botanical specimens we ship to gardening enthusiasts worldwide.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This allows adequate time for you to inspect your new botanical additions while ensuring plants remain healthy and viable.

Return Conditions

To be eligible for return or exchange, plants must meet the following conditions:

  • Plants must be in their original condition and packaging
  • All soil and root balls must remain intact
  • Plants must show no signs of improper care or planting
  • Original tags and labels must be attached
  • Photographic evidence of any damage or issues must be provided

Non-Returnable Items

Due to their specialized nature and sensitivity to environmental changes, the following categories are not eligible for return or exchange:

  • RARE PLANTS (all categories including Rare Azaleas, Rare Conifers, Rare Flowering Plants, Rare Perennials, Rare Shrubs, Rare Trees, and Rare Vines)
  • Plants that have been planted or removed from their original containers
  • Specimens showing signs of improper care, over-watering, or under-watering
  • Plants affected by weather conditions after delivery

We encourage customers to contact us immediately upon receipt if there are concerns about rare specimens, as we may offer partial credit or replacement at our discretion.

Return Process

Step 1: Contact Our Support Team

Within 15 days of receiving your order, email our dedicated support team at [email protected] with the following information:

  • Your order number
  • Photos of the plants in question
  • Detailed description of the issue

Step 2: Receive Return Authorization

After reviewing your request, we will email you a Return Authorization Number and specific shipping instructions. Do not ship plants without this authorization.

Step 3: Package and Ship

Carefully repackage the plants following our instructions. Include the original packing slip and Return Authorization Number. Ship to:

Wilson Bros Gardens Shop
4921 Par Drive
Pismo Beach, US 93449

Refund Information

Once we receive and inspect your return:

  • Refund Processing Time: 5-7 business days after we receive the returned items
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility

Exchange Process

For eligible exchanges, we will ship replacement plants once we receive your return. If the requested replacement is unavailable, we will issue a store credit or refund.

Gardening Tip: We recommend acclimating plants gradually to their new environment and consulting our plant care guides for optimal results with your rare specimens.

Return Request Template

Use the following template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wilson Bros Gardens Support Team,

I am requesting a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Plants to Return/Exchange:
– [Plant Name 1]: [Quantity]
– [Plant Name 2]: [Quantity]

Reason for Return/Exchange:
[Please describe the issue in detail]

Preferred Resolution:
[ ] Full refund
[ ] Exchange for [specific plant names]
[ ] Store credit

I have attached photographs showing the condition of the plants upon arrival.

Thank you for your assistance,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

International Returns

For our international gardening enthusiasts (excluding Asia and select remote areas), return shipping costs and customs duties are the customer’s responsibility. We recommend using tracked shipping services for returns.

Our Promise: While we take every precaution to ensure your plants arrive in perfect condition, we understand that living specimens can be unpredictable. We’re committed to working with you to find satisfactory solutions that maintain the integrity of our botanical collections and your gardening vision.

For questions about our returns policy, contact us at [email protected] or call our dedicated plant specialists.

Wilson Bros Gardens Shop – Cultivating Excellence in Every Plant Since Our Founding