Shipping Policy

For Our Discerning Botanical Collectors

At Wilson Bros Gardens Shop, we understand that serious botanical collectors and passionate gardeners expect the highest quality in every rare plant. Our shipping and returns policies are designed with our discerning community in mind, ensuring your botanical specimens arrive in pristine condition and your gardening experience remains exceptional.

Shipping Information

Order Processing

We carefully hand-select and prepare each botanical specimen for shipment. All orders undergo our quality verification process before dispatch.

• Processing Time: 1-2 business days
• Shipping Notification: You will receive tracking information once your order ships

Shipping Methods & Timeframes

International Shipping

We proudly serve gardening enthusiasts worldwide, with the exception of Asia and select remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

While we take meticulous care in selecting and shipping our specimens, we recognize that sometimes returns or exchanges may be necessary. Our policy reflects our commitment to quality while acknowledging the unique nature of living plants.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This allows adequate time for inspection while ensuring plants remain healthy and viable.

Return Conditions

To be eligible for return or exchange, plants must meet the following conditions:

• Plants must be in their original condition and packaging
• All soil and root balls must remain intact
• Plants must show no signs of improper care or planting
• Original tags and labels must be attached
• Photographic evidence of any damage or issues must be provided

Return Process

1 Contact Our Support Team

Within 15 days of receiving your order, email our dedicated support team at [email protected] with the following information:

• Your order number
• Photos of the plants in question
• Detailed description of the issue

2 Receive Return Authorization

After reviewing your request, we will email you a Return Authorization Number and specific shipping instructions. Do not ship plants without this authorization.

3 Package and Ship

Carefully repackage the plants following our instructions. Include the original packing slip and Return Authorization Number.

Ship to:

Wilson Bros Gardens Shop
4921 Par Drive
Pismo Beach, US 93449

Refund Information

Once we receive and inspect your return:

• Refund Processing Time: 5-7 business days after we receive the returned items
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility

Exchange Process

For eligible exchanges, we will ship replacement plants once we receive your return. If the requested replacement is unavailable, we will issue a store credit or refund.

International Returns

For our international gardening enthusiasts, return shipping costs and customs duties are the customer’s responsibility. We recommend using tracked shipping services for returns.

Gardening Tip

Our Promise

While we take every precaution to ensure your plants arrive in perfect condition, we understand that living specimens can be unpredictable. We’re committed to working with you to find satisfactory solutions that maintain the integrity of our botanical collections and your gardening vision.

Wilson Bros Gardens Shop – Cultivating Excellence in Every Plant Since Our Founding