Term and Conditions

At Wilson Bros Gardens Shop, we cultivate more than just plants—we cultivate relationships with discerning botanical collectors and passionate gardeners worldwide. These Terms and Conditions outline our mutual responsibilities and create the foundation for our shared gardening journey.

1. Acceptance of Terms

By accessing and purchasing from gardenshrubssale.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update these terms periodically to better serve our botanical community.

2. Our Botanical Collection

2.1 Product Description

We specialize in rare and exceptional botanical specimens including:

• Rare Plants (Azaleas, Conifers, Flowering Plants, Perennials, Shrubs, Trees, and Vines)
• Japanese Maple Trees and Magnolia Trees
• Fragrant Plants and Gardenias
• Groundcover Plants and Specialty Shrubs

2.2 Product Availability

As living specimens, our plants are subject to seasonal availability and limited quantities. We reserve the right to limit quantities and modify availability without prior notice.

3. Ordering and Payment

3.1 Order Process

Your botanical journey with us begins when you place an order through our website. Each order represents a commitment to receive carefully selected plants.

3.2 Payment Methods

We welcome the following payment methods from our global gardening community:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are listed in US dollars. International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

4. Shipping and Delivery

4.1 Order Processing

Each botanical specimen undergoes our meticulous quality verification process:

• Processing Time: 1-2 business days
• Shipping Notification: Tracking information provided upon shipment

4.2 Shipping Methods

We offer two shipping options tailored for plant transportation:

• Standard Shipping ($12.95): DHL or FedEx – 10-15 days after shipment
• Free Shipping: EMS – 15-25 days after shipment (orders of $50 or more)

4.3 Shipping Areas

We proudly serve gardening enthusiasts worldwide, excluding Asia and select remote areas due to agricultural restrictions.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants, allowing adequate time for inspection while ensuring plant viability.

5.2 Return Conditions

To be eligible for return or exchange, plants must meet the following conditions:

• Plants must be in original condition and packaging
• All soil and root balls must remain intact
• Plants must show no signs of improper care or planting
• Original tags and labels must be attached
• Photographic evidence of any issues must be provided

5.3 Non-Returnable Items

Due to their specialized nature and sensitivity, the following are not eligible for return:

• All RARE PLANTS categories
• Plants that have been planted or removed from original containers
• Specimens showing signs of improper care or watering issues
• Plants affected by weather conditions after delivery

5.4 Return Process

1. Contact our support team within 15 days at [email protected]
2. Receive return authorization and shipping instructions
3. Carefully repackage plants following our instructions

5.5 Refund Information

• Refund Processing Time: 5-7 business days after we receive returned items
• Original shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility

6. Customer Responsibilities

6.1 Plant Care

As a valued member of our gardening community, you agree to:

• Acclimate plants gradually to their new environment
• Consult our plant care guides for optimal results
• Provide appropriate care based on plant requirements

6.2 International Customers

International gardening enthusiasts are responsible for:

• Return shipping costs and customs duties
• Using tracked shipping services for returns
• Complying with local agricultural import regulations

7. Intellectual Property

All content on gardenshrubssale.com, including plant descriptions, photographs, and care guides, is the intellectual property of Wilson Bros Gardens Shop. Reproduction or distribution without written permission is prohibited.

8. Liability Limitations

While we take every precaution to ensure plant quality and safe delivery, we acknowledge that living specimens can be unpredictable. Our liability is limited to the purchase price of the plants. We cannot be held responsible for:

• Plants affected by improper care after delivery
• Weather-related damage after plants are received
• Local growing conditions unsuitable for specific plants
• Shipping delays beyond our control

9. Privacy and Communication

We respect your privacy and are committed to protecting your personal information. By purchasing from us, you agree to receive communications related to your order and occasional gardening tips from our botanical experts.

10. Dispute Resolution

We believe in cultivating positive relationships with our gardening community. Should any concerns arise, we commit to working with you to find satisfactory solutions that honor both our botanical standards and your gardening vision.